1. Who We Are
This Privacy Policy applies to HiTech Facades Ltd, a company registered in England and Wales.
Company Name: HiTech Facades Ltd
Company Number: 15096783
VAT Number: 458 4794 38
Registered Address: 85 Great Portland Street, First Floor, London, W1W 7LT
Website: https://hitechfacades.co.uk/
Email: info@hitechfacades.co.uk
We are the data controller in respect of personal data collected through this website. We are committed to protecting your personal information and processing it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
When you complete the contact form on our website, we may collect the following personal data:
- Full name
- Email address
- Phone number
- Company name
- The content of your message
We may also automatically collect certain technical data when you visit our website, including your IP address, browser type and version, pages visited, and the date and time of your visit. This information is collected via cookies and similar technologies (see Section 9 below).
3. How We Use Your Personal Data
We use the personal data you provide through the contact form for the following purposes:
- To respond to your enquiry or request for information
- To provide you with a quotation or proposal for our services
- To communicate with you regarding our cladding, facades, and exterior finishing services
- To fulfil any contract we enter into with you or your organisation
- To comply with our legal obligations
We do not use your personal data for automated decision-making or profiling.
4. Legal Basis for Processing
We rely on the following legal bases under UK GDPR for processing your personal data:
- Legitimate interests (Article 6(1)(f)) — to respond to your business enquiry and manage our client relationships
- Performance of a contract (Article 6(1)(b)) — where processing is necessary to take steps at your request prior to entering into a contract
- Compliance with a legal obligation (Article 6(1)(c)) — where we are required by law to process your data
- Consent (Article 6(1)(a)) — where you have given us explicit permission (e.g. marketing communications, if applicable)
5. Sharing Your Personal Data
We do not sell, rent, or trade your personal data to third parties. We may share your data with:
- IT service providers and hosting companies who support our website and systems, acting as data processors under our instruction
- Professional advisers such as lawyers and accountants, where necessary
- Regulatory authorities or law enforcement agencies, where required by law
All third parties with whom we share your data are required to maintain appropriate security measures and to process your data only in accordance with our instructions.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general:
- Enquiry data from the contact form: retained for up to 3 years from the date of your last contact with us
- Contract-related data: retained for 6 years following the end of the contract in accordance with UK statutory limitation periods
- Tax and financial records: retained for a minimum of 6 years in compliance with HMRC requirements
Once data is no longer required, we will securely delete or anonymise it.
7. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your data where there is no longer a lawful basis for processing
- Right to restriction — to request that we restrict processing of your data in certain circumstances
- Right to data portability — to receive your data in a structured, commonly used format
- Right to object — to object to processing based on legitimate interests
- Rights related to automated decision-making — we do not carry out automated decision-making
To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within one calendar month. You will not be charged a fee for exercising your rights unless your request is manifestly unfounded or excessive.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time. The ICO is the UK supervisory authority for data protection issues and can be contacted at www.ico.org.uk or by telephone on 0303 123 1113.
8. International Data Transfers
We do not routinely transfer your personal data outside of the United Kingdom. If we need to do so, we will ensure that appropriate safeguards are in place in accordance with UK GDPR, such as standard contractual clauses or an adequacy decision by the UK Government.
9. Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience and to analyse site traffic. Cookies are small text files stored on your device when you visit a website.
We may use the following types of cookies:
- Strictly necessary cookies — essential for the website to function correctly
- Analytical/performance cookies — to understand how visitors use our website (e.g. Google Analytics)
- Functionality cookies — to remember your preferences
Where required by law, we will request your consent before placing non-essential cookies on your device. You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
10. Security of Your Data
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These include secure server environments, access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies before submitting any personal data to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be published on this page with a revised ‘Last updated’ date. We encourage you to review this policy periodically.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us:
HiTech Facades Ltd
85 Great Portland Street, First Floor
London, W1W 7LT
United Kingdom
Email: info@hitechfacades.co.uk
Website: https://hitechfacades.co.uk/
We will aim to respond to all data protection enquiries within 30 days of receipt.
HiTech Facades Ltd | Company No. 15096783 | VAT No. 458 4794 38 |
Last updated: 1 April 2025
